Page 303 - FY 2020-21 Blue Book Volume I

Finance

Customer Support
Priority Outcome: Make Los Angeles the best run big city in America
This program assists the public and business community with questions regarding taxes that are administered
by Finance, Police, Fire, and Tobacco permits, and lifeline applications for other City departments.

Program Changes Direct Cost Positions Total Cost
Changes in Salaries, Expense, Equipment, and Special

Apportionment of Changes Applicable to Various Programs (1,812,549) 1 (2,296,980)
Related costs consist of employee benefits.
SG: ($1,748,641) EX: ($11,308) EQ: ($52,600)
Related Costs: ($484,431)
Continuation of Services

22. Secure Cash Acceptance Operations 378,827 - 578,380
Continue funding and resolution authority for six Customer
Service Specialist Is to process licenses and business tax
payments for cannabis businesses. Partial funding is provided
by the Cannabis Regulation Special Revenue Fund
($126,276). Related costs consist of employee benefits.
SG: $378,827
Related Costs: $199,553
23. Customer Support 705,862 5 1,033,405
Continue funding and resolution authority for three Customer
Service Specialist Is to staff the Customer Support Contact
Center. Continue funding and add regular authority for three
positions consisting of two Principal Tax Compliance Officers
and one Tax Compliance Officer III. Add funding and regular
authority for two Customer Service Specialist IIs. These
positions will improve supervision, training, and long-term
planning related to customer service. Two vacant Principal
Clerks are not continued. Related costs consist of employee
benefits.
SG: $705,862
Related Costs: $327,543

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