Page 407 - FY 2021-22 Blue Book Volume 1

Information Technology Agency

Customer Engagement
Priority Outcome: Make Los Angeles the best run big city in America
This program operates and manages the City's 3-1-1 Call Center operations and develops, implements, and
maintains technology solutions in support of the Call Center. This program provides a way to get connected to
a wide variety of non-emergency City services and general information. City services can be requested
directly, including bulky item pickup requests, inspection requests, graffiti cleanup requests, and reports of
property violations. This program also operates and manages LA Cityview Channel 35 and Council Phone
services, produces City-related programming content, and monitors compliance of local video and cable
franchises regarding the payment of franchise fees and consumer services.

Program Changes Direct Cost Positions Total Cost
Changes in Salaries, Expense, Equipment, and Special
Apportionment of Changes Applicable to Various Programs 611,645 (3) 477,099
Related costs consist of employee benefits.
SG: $411,645 EX: $200,000
Related Costs: ($134,546)
Continuation of Services
14. Public Information and Social Media Infrastructure 142,000 - 142,000
Add funding in the Contractual Services Account to fund
software licenses and associated professional services for a
social media sentiment analysis application. One-time funding
for this application was previously provided by the Innovation
Fund (C.F. 18-1054).
EX: $142,000
Increased Services
15. Multilingual MyLA311 Mobile Application 95,680 - 95,680
Add one-time ($91,680) and ongoing ($4,000) funding in the
Contractual Services Account to develop four additional
versions of the MyLA311 City service request mobile
application in different languages.
EX: $95,680

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