Page 38 - FY 2021-22 Proposed Budget
P. 38

Performance Measures

                                                                                                 2020-21   2021-22
                                                                    2017-18   2018-19  2019-20  Estimated  Projected
         Priority Outcome:Create a more livable and sustainable city
            Goal:  Create a more livable and sustainable city
                Transportation
                 Streets and Sign Management
                     Number of Sign Maintenance & Installation Projects  11,190  33,500   16,086    16,000   16,000
                     Completed
                 District Offices
                     Number of Service Requests Closed                 17,265   19,835    20,433    10,057   10,000
                 Traffic Signals and Systems
                     Percent of Signal Calls Responded to Within One Hour  65       92       85        85        85
                 Public Transit Services
                     Percent of LADOT Transit On-Time Arrivals            85        88       87        88        88
                 Major Project Coordination
                     Percent of Metro Plans Reviewed within 20 Business   99        98       96        95        95
                     Days
                 Emergency Management and Special Events
                     Number of Special Events Requiring Traffic Engineering  6,447  425     350       300       400
                 Active Transportation
                     Number of Miles of Bike Lanes and Paths in the City   899     942     1,198     1,223    1,242
                 Crossing Guard Services
                     Number of Guards Assigned                           419       372      391       372       372
                Zoo
                 Animal General Care
                     Percent of Animal Exhibits in Operation              93        93       93        90        75
                 Animal Health Care
                     Number of Animal Preventative Health Exams Conducted  219     281      172       270       100
                 Guest Services
                     Percent of Ticket Sale Transactions Conducted Online  18       17       13        90        90
                 Grounds Maintenance
                     Percent of Brush Clearance Work Orders Completed      -         -      100       100       100
                 Custodial Services
                     Percent of "Excellent" Rating For Facility Cleanliness  81     83       86        84        80
                 Public Relations and Marketing
                     Number of Media Coverage Stories About the Zoo        8        7         8        30        30
                 Learning and Engagement
                     Percent of "Excellent" Rating for Visitor Engagement  77       82       84        70        70
                 Planning, Development and Construction
                     Number of Construction Work Orders Completed        234       988      500       500       200
                 Conservation
                     Number of Employees Completing Conservation           -         -        -       200       200
                     Strategic Plan
                Library
                 Branch Library Services
                     Number of People Attending Branch Library Programs  369,425  360,591  246,325  250,000  246,000
                 Central Library Services
                     Number of People Attending Central Library Programs  30,430  35,000  22,124    20,000   22,000






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