Page 33 - FY 2021-22 Proposed Budget

Performance Measures

2020-21 2021-22
2017-18 2018-19 2019-20 Estimated Projected
Priority Outcome:Make Los Angeles the best run big city in America
Goal: Make Los Angeles the best run big city in America
Personnel
Employee Benefits
Percent Increase in Vanpool Participants - (4) (62) (28) 5
Occupational Health
Wait Time at Clinic for Exam 65 70 66 66 72
Office of Workplace Equity
Percent of Complainants Contacted Within 10 Days 96 97 100 100 90
Employee Training and Development
Number of Non-Mandated Courses Completed Online 16,191 9,188 45,815 9,000 7,000
Client Services
Number of Days from Start of Hiring Process to Job Offer 53 45 52 52 60
Bureau of Street Lighting
Street Lighting Assessment
Street Lighting Maintenance Assessment Fund Revenue 45.4 45.5 45.9 46.9 48.1
(in millions)
Transportation
Parking Citation Processing Services
Initial Parking Citation Review Rate within 240-Days 100 99.8 100 100 100
(percentage)

Priority Outcome:Promote good jobs for Angelenos all across Los Angeles
Goal: Promote good jobs for Angelenos all across Los Angeles
Aging
Older Workers Program
Number of Participants in the Older Workers Program 106 90 48 90 90
Building and Safety
Structural Plan Checking
Percent of Plan Check Jobs Completed in 15 Days 81 77 76 75 80
Green Buildings and Electrical and Mechanical Engineering
Percent of Mechanical Plan Check Jobs Completed in 15 91 90 87 90 90
Days
Grading Reports and Inspection
Percent of New Grading Reports Completed in 20 Days 100 100 97 99 100
Residential Inspection
Percent of Residential Inspections Completed in 24
80 78 98 98 98
Hours
Commercial Inspection and Licensing
Commercial Building Inspections Completed in 24 Hours 99 97 98 98 98
(percentage)
Development Services Case Management
Percent of Case Management Projects Contacted in 5 100 100 100 100 100
Days

City Planning
Development Services
Annual Number of Customers Served 102,706 102,234 77,142 103,508 85,000

19