Page 31 - FY 2021-22 Proposed Budget

Performance Measures

2020-21 2021-22
2017-18 2018-19 2019-20 Estimated Projected
Priority Outcome:Make Los Angeles the best run big city in America
Goal: Make Los Angeles the best run big city in America
Controller
Support of the City's Financial Systems
Number of FMS Documents Processed Annually 1,170,571 1,116,671 1,203,571 1,100,000 1,100,000
Citywide Payroll Administration
Percent of PaySR Problem Tickets Resolved 93 95 94 94 94

Employee Relations Board
Employee Relations
Number of UERP Related Filings 162 106 164 150 150
Ethics Commission
Governmental Ethics
Percent of Lobbying Disclosure Statements Filed on
Time 99 99 99 99 99
Finance
Revenue Management
Percent of Customer Transactions Conducted on - - - - -
Website
Percent of Delinquent Accounts Collected 11 23 23 15 13
Treasury Services
Percent of Treasury Requests Responded to in One Day 98 97 99 98 96
LATAX System Support
Percent of Customer Transactions Conducted on
Website 62 - 48 67 72
Customer Support
Average Speed of Calls Answered (minutes) 597 280 964 700 700
Investment
Variance Between Investment Return and Industry 0.19 (0.22) - 0.1 0.1
Benchmarks
Tax and Permit
Percent of Audits with Liability Adjustments 70 74 73 74 74
General Services
Custodial Services
Percent of Municipal Facilities Cleaned Daily 100 100 100 100 98
Building Maintenance
Percent of Maintenance Work Requests Completed 72 69 78 72 72
Construction Forces
Construction Projects Completed within Original Estimate 98 98 91 90 90
Real Estate Services
Number of Lease Projects Assigned - - 277 104 104
Parking Services
Revenue from Department-Operated Parking Facilities 12 12.2 9 6.7 8.4
(in millions of dollars)
Fleet Services
Vehicle Availability Rate for Bureau of Sanitation 88 85 87 80 70
Fuel and Environmental Compliance
Percent of City-Owned Fuel Sites Inspected Monthly 100 100 100 100 100

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