Page 32 - FY 2021-22 Proposed Budget

Performance Measures

2020-21 2021-22
2017-18 2018-19 2019-20 Estimated Projected
Priority Outcome:Make Los Angeles the best run big city in America
Goal: Make Los Angeles the best run big city in America
General Services
Supply Management
Number of Days to Process Purchase Orders under 44 38 32 60 60
$100,000
Mail Services
Postage Savings Derived from the Mail Automation 1 1 1.4 1 1
Program (in millions of dollars)
Integrated Asset Services
Integrated Asset Management Implementation Tasks
Completed - 100 100 90 80
Information Technology Agency
Customer Engagement
Percent of 3-1-1 Calls Answered 78 89 89 91 91
Client Services and Support
Percent of Email System Availability 99 99 99.9 100 100
Enterprise Applications
Percent of LATAX System Availability in Tax Renewal 99.8 100 100 99.9 99.9
Season
Enterprise and Cloud Infrastructure
Percent of Data Center Servers Virtualized 92 97 95 95 95
Voice and Video Engineering and Operations
Percent of Voice, Call Center, & Video Systems
99.9 100 100 99.9 99.9
Availability (Percentage)
Data Engineering and Operations
Percent of Network Availability 100 99.8 99.8 99.9 99.9
Business Applications and Web Services
Percent of LACity.org Website Availability 100 100 100 99.9 99.9

Neighborhood Empowerment
Neighborhood Council System Development
Percentage of Staffed Neighborhood Council Meetings 90 90 90 92 82
Planning and Policy
Number of Community Impact Statements Submitted by 505 614 647 700 700
NCs
Neighborhood Council Administrative Support
Number of Candidates for Neighborhood Council - 1,804 - 2,165 -
Elections (occur every two years)
Number of Voters for Neighborhood Council Elections - 22,795 - 22,000 -
(occur every two years)
Office of Community Engagement and Innovation
Number of Civic University Sessions directed to NC - - 1 - 1
Board
Personnel
Employee Selection
Percent of Exams Completed in 150 Days 73 56 96 70 90
Workers' Compensation and Safety
Amount of Monthly Workers' Compensation Costs 1,818,273 1,593,986 1,232,244 1,200,000 1,200,000
Avoided

18