Page 329 - 2022-23 Blue Book Vol 1

Finance

Customer Support
Priority Outcome: Make Los Angeles the best run big city in America
This program assists the public and business community with questions regarding taxes that are administered
by Finance, Police, Fire, and Tobacco permits, and lifeline applications for other City departments.

Program Changes Direct Cost Positions Total Cost
Changes in Salaries, Expense, Equipment, and Special
Apportionment of Changes Applicable to Various Programs (457,297) - (712,009)
Related costs consist of employee benefits.
SG: ($457,297)
Related Costs: ($254,712)
Continuation of Services
15. Customer Support Call Processing 215,472 - 333,213
Continue funding and resolution authority for three Customer
Service Specialist Is to staff the Customer Support Contact
Center. Related costs consist of employee benefits.
SG: $215,472
Related Costs: $117,741

16. Secure Cash Acceptance Operation 430,944 - 666,426
Continue funding and resolution authority for six Customer
Service Specialist Is to process licenses and business tax
payments for cannabis businesses. Partial funding is provided
by the Cannabis Regulation Special Revenue Fund
($143,648). Related costs consist of employee benefits.
SG: $430,944
Related Costs: $235,482

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