Page 428 - FY 2020-21 Blue Book Volume I

Information Technology Agency

Customer Engagement
Priority Outcome: Make Los Angeles the best run big city in America
This program operates and manages the City's 3-1-1 Call Center operations and develops, implements, and
maintains technology solutions in support of the Call Center. This program provides a way to get connected to
a wide variety of non-emergency City services and general information. City services can be requested
directly, including bulky item pickup requests, inspection requests, graffiti cleanup requests, and reports of
property violations. This program also operates and manages LA Cityview Channel 35 and Council Phone
services, produces City-related programming content, and monitors compliance of local video and cable
franchises regarding the payment of franchise fees and consumer services.

Program Changes Direct Cost Positions Total Cost
Changes in Salaries, Expense, Equipment, and Special
Apportionment of Changes Applicable to Various Programs (1,767,614) - (2,348,156)
Related costs consist of employee benefits.
SG: ($1,687,614) EX: ($80,000)
Related Costs: ($580,542)
Continuation of Services
19. Channel 35 Support 217,441 2 311,873
Continue funding and add regular authority for two positions
consisting of one Television Engineer and one Cable
Television Production Manager II to support Channel 35.
Funding is provided by the Telecommunications Development
Account. Related costs consist of employee benefits.
SG: $217,441
Related Costs: $94,432

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