Page 294 - FY 2021-22 Blue Book Volume 1

Finance

Customer Support
Priority Outcome: Make Los Angeles the best run big city in America
This program assists the public and business community with questions regarding taxes that are administered
by Finance, Police, Fire, and Tobacco permits, and lifeline applications for other City departments.

Program Changes Direct Cost Positions Total Cost
Changes in Salaries, Expense, Equipment, and Special

Apportionment of Changes Applicable to Various Programs 160,708 (4) (231,011)
Related costs consist of employee benefits.
SG: $163,344 EX: ($2,636)
Related Costs: ($391,719)
Continuation of Services

15. Secure Cash Acceptance Operation 418,951 - 644,785
Continue funding and resolution authority for six Customer
Service Specialist Is to process licenses and business tax
payments for cannabis businesses. Partial funding is provided
by the Cannabis Regulation Special Revenue Fund
($139,637).
SG: $418,951
Related Costs: $225,834
16. Customer Support Call Processing 201,621 - 311,887
Continue funding and resolution authority for three Customer
Service Specialist Is to staff the Customer Support Contact
Center. Related costs consist of employee benefits.
SG: $201,621
Related Costs: $110,266
17. Contact Center Communication Enhancement 3,844 - 3,844
Continue funding in the Contractual Services Account for a
customer-controlled callback system.
EX: $3,844

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