Page 455 - 2022-23 Blue Book Vol 1

Information Technology Agency

Customer Engagement
Priority Outcome: Make Los Angeles the best run big city in America
This program operates and manages the City's 3-1-1 Call Center operations and develops, implements, and
maintains technology solutions in support of the Call Center. This program provides a way to get connected to
a wide variety of non-emergency City services and general information. City services can be requested
directly, including bulky item pickup requests, inspection requests, graffiti cleanup requests, and reports of
property violations. This program also operates and manages LA Cityview Channel 35 and Council Phone
services, produces City-related programming content, and monitors compliance of local video and cable
franchises regarding the payment of franchise fees and consumer services.

Program Changes Direct Cost Positions Total Cost
Changes in Salaries, Expense, Equipment, and Special

Apportionment of Changes Applicable to Various Programs 3,432 - 76,159
Related costs consist of employee benefits.
SG: $95,112 EX: ($91,680)
Related Costs: $72,727
Continuation of Services

13. Customer Engagement 193,412 2 289,229
Continue funding and add regular authority for two positions
consisting of one Communications Information Representative
II and one Telecommunications Regulatory Officer III. These
positions provide support to the 3-1-1 Call Center and
telecommunications oversight. Partial funding is provided by
the Building and Safety Building Permit Fund ($69,628), Solid
Waste Resources Revenue Fund ($34,814), and Sewer
Operations and Maintenance Fund ($1,934). Related costs
consist of employee benefits.
SG: $193,412
Related Costs: $95,817
14. Maintaining Social Media Tools 150,000 - 150,000
Add funding in the Contractual Services Account to fund
software licenses and associated professional services for a
social media sentiment analysis application that was funded on
a one-time basis in 2021-22.
EX: $150,000

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