Page 31 - FY 2022-23 Proposed Budget

Performance Measures

2021-22 2022-23
2018-19 2019-20 2020-21 Estimated Projected
Priority Outcome:Make Los Angeles the best run big city in America
Goal: Make Los Angeles the best run big city in America

Controller
Support of the City's Financial Systems
Number of FMS Documents Processed Annually 1,116,671 1,203,571 1,032,506 1,050,000 1,050,000
Citywide Payroll Administration
Percent of PaySR Problem Tickets Resolved 95 94 84 60.87 80
Employee Relations Board
Employee Relations
Number of UERP Related Filings 106 164 130 150 150

Ethics Commission
Governmental Ethics
Percent of Lobbying Disclosure Statements Filed on
99 99 99 99 99
Time
Finance
Revenue Management
Percent of Delinquent Accounts Collected 23 23 18 11 13
Treasury Services
Percent of Treasury Requests Responded to in One Day 97 99 99 99 96
LATAX System Support
Percent of Customer Transactions Conducted on - 48 92 54 72
Website
Customer Support
Average Speed of Calls Answered (minutes) 280 964 1,707 1,200 700
Investment
Variance Between Investment Return and Industry (0.22) - 0.1 0.1 0.1
Benchmarks
Tax and Permit
Percent of Audits with Liability Adjustments 74 73 77 74 74

General Services
Custodial Services
Percent of Municipal Facilities Cleaned Daily 100 100 100 100 100
Building Maintenance
Percent of Maintenance Work Requests Completed 69 78 75 74 74
Construction Forces
Construction Projects Completed within Original Estimate 98 91 84 90 90
Real Estate Services
Number of Lease Projects Assigned - 277 43 43 50
Parking Services
Revenue from Department-Operated Parking Facilities 12.2 9 6.1 9 5
(in millions of dollars)
Fleet Services
Vehicle Availability Rate for Bureau of Sanitation 85 87 84 80 83
Fuel and Environmental Compliance
Percent of City-Owned Fuel Sites Inspected Monthly 100 100 100 100 100

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