Page 32 - FY 2022-23 Proposed Budget

Performance Measures

2021-22 2022-23
2018-19 2019-20 2020-21 Estimated Projected
Priority Outcome:Make Los Angeles the best run big city in America
Goal: Make Los Angeles the best run big city in America

General Services
Supply Management
Number of Days to Process Purchase Orders under 38 32 24 60 60
$100,000
Mail Services
Postage Savings Derived from the Mail Automation 1 1.4 1.2 1 1
Program (in millions of dollars)
Integrated Asset Services
Integrated Asset Management Implementation Tasks 100 100 80 80 80
Completed

Information Technology Agency
Customer Engagement
Percent of 3-1-1 Calls Answered 89 89 91 92 90
Client Services and Support
Percent of Email System Availability 99 99.9 100 100 100
Enterprise Applications
Percent of LATAX System Availability in Tax Renewal 100 100 99.9 99.9 99.9
Season
Enterprise and Cloud Infrastructure
Percent of Data Center Servers Virtualized 97 95 95 95 95
Voice and Video Engineering and Operations
Percent of Voice, Call Center, & Video Systems 100 100 99.9 99.9 99.9
Availability (Percentage)
Data Engineering and Operations
Percent of Network Availability 99.8 99.8 99.9 99.9 99.9
Business Applications and Web Services
Percent of LACity.org Website Availability 100 100 99.9 99.9 99.9
Neighborhood Empowerment
Civic Leadership
Percentage of Staffed Neighborhood Council Meetings 90 90 85 82 88
Policy and Government Relations
Number of Community Impact Statements Submitted by 614 647 1,163 1,200 1,000
NCs
Awareness and Engagement
Number of Candidates for Neighborhood Council 1,804 - 1,706 - 1,706
Elections (occur every two years)
Number of Voters for Neighborhood Council Elections
(occur every two years) 22,795 - 17,577 - 17,500
Innovation
Number of Civic University Sessions directed to NC - 1 - 5 5
Board
Personnel
Employee Selection
Percent of Exams Completed in 150 Days 56 96 66 67 75

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