Page 34 - 2020-21 Budget Summary

Performance Measures

2019-20 2020-21
2016-17 2017-18 2018-19 Estimated Projected
Priority Outcome:Make Los Angeles the best run big city in America
Goal: Make Los Angeles the best run big city in America
Controller
Citywide Payroll Administration
Percent of PaySR Problem Tickets Resolved 82 93 95 80 80
Employee Relations Board
Employee Relations
Number of UERP Related Filings 128 162 106 150 150
Ethics Commission
Governmental Ethics
Percent of Lobbying Disclosure Statements Filed on
Time 99 99 99 99 99
Finance
Revenue Management
Percent of Delinquent Accounts Collected - 11 23 20 15
Treasury Services
Percent of Treasury Requests Responded to in One Day - 98 97 99 97
LATAX System Support
Percent of Customer Transactions Conducted on
Website 58 62 - - -
Customer Support
Average Speed of Calls Answered (minutes) 597 597 280 450 450
Investment
Variance Between Investment Return and Industry 0.29 0.19 (0.22) 0.1 0.1
Benchmarks
Tax and Permit
Percent of Audits with Liability Adjustments - 70 74 72 74
General Services
Custodial Services
Percent of Municipal Facilities Cleaned Daily 100 100 100 100 100
Building Maintenance
Number of Energy Audits Completed 20 20 19 11 -
Construction Forces
Construction Projects Completed within Original Estimate 90 98 98 90 90
Real Estate Services
Number of Lease Projects Assigned - - - 102 100
Parking Services
Revenue from Department-Operated Parking Facilities 12.6 12 12.2 12.5 12.5
(in millions of dollars)
Fleet Services
Vehicle Availability Rate for Bureau of Sanitation 89 88 85 85 85
Fuel and Environmental Compliance
Percent of City-Owned Fuel Sites Inspected Monthly 100 100 100 100 100
Supply Management
Number of Days to Process Purchase Orders under 27 44 38 40 40
$100,000
Mail Services
Postage Savings Derived from the Mail Automation 1.2 1 1 1 1
Program (in millions of dollars)

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