Page 35 - 2020-21 Budget Summary
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Performance Measures
2019-20 2020-21
2016-17 2017-18 2018-19 Estimated Projected
Priority Outcome:Make Los Angeles the best run big city in America
Goal: Make Los Angeles the best run big city in America
General Services
Integrated Asset Services
Integrated Asset Management Implementation Tasks - - 100 100 100
Completed
Information Technology Agency
Customer Engagement
Percent of 3-1-1 Calls Answered 73 78 89 90 90
Client Services and Support
Percent of Email System Availability 99 99 99 100 99.9
Enterprise Applications
Percent of LATAX System Availability in Tax Renewal 99.9 99.8 100 99.9 99.9
Season
Enterprise and Cloud Infrastructure
Percent of Data Center Servers Virtualized 83 92 97 96 97
Voice and Video Engineering and Operations
Percent of Voice, Call Center, & Video Systems 100 99.9 100 99.9 99.9
Availability (Percentage)
Data Engineering and Operations
Percent of Network Availability (Property) 99.8 100 99.8 99.8 99.9
Business Applications and Web Services
Percent of LACity.org Website Availability 100 100 100 100 99.9
Neighborhood Empowerment
Neighborhood Council System Development
Percentage of Staffed Neighborhood Council Meetings 60 90 90 95 98
Planning and Policy
Number of Community Impact Statements Submitted by 320 505 614 600 600
NCs
Neighborhood Council Administrative Support
Number of Candidates for Neighborhood Council
Elections (occur every two years) - - 1,804 - 2,300
Number of Voters for Neighborhood Council Elections - - 22,795 - 28,800
(occur every two years)
Office of Community Engagement and Innovation
Number of Civic University Sessions directed to NC - - - 2 4
Board
Personnel
Employee Selection
Percent of Exams Completed in 150 Days 65 73 56 58 90
Workers' Compensation and Safety
Amount of Monthly Workers' Compensation Costs 1,524,033 1,818,273 1,593,986 1,546,106 1,200,000
Avoided
Employee Benefits
Percent Increase in Vanpool Participants - - (4) 5 5
Occupational Health
Wait Time at Clinic for Exam 66 65 70 72 72
Equal Employment Opportunity
Percent of Complainants Contacted Within 10 Days 98 96 97 95 90
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